Privacy Policy

Who We Are?

We are a global training, development, and consultancy company dedicated to empowering organisations across diverse sectors. Our services include innovative training solutions, professional coaching, and virtual assistance designed to enhance efficiency and support growth. By combining expertise with modern approaches, we deliver impactful programs that strengthen both individuals and teams.

Purpose of This Policy

This Privacy Policy outlines how we collect, use, store, and safeguard personal information. It also explains with whom such information may be shared and details your rights in relation to your data. To the fullest extent possible, this policy applies to all jurisdictions in which we operate. We value your privacy and are committed to protecting your personal information. For complete transparency, this Privacy Policy should be read together with any other privacy statements or notices we may provide when collecting or processing your information. It supplements, but does not override, those additional notices.

Our Commitment to Privacy

We respect your right to privacy and the trust you place in us when sharing personal information. We adhere to the provisions of the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa. Should you have concerns regarding how your information is used, we are committed to assisting you in resolving them promptly and effectively.

Information We Collect

This Privacy Policy applies to personal information collected and processed through:

• Your general use of our website and applications owned or controlled by us, or provided by third parties (the “Platform”).
• Your commercial relationship with us.
• Your communications and interactions with us.

By agreeing to this Privacy Policy, you confirm that you are of legal maturity and consent to the collection and processing of your personal information in accordance with its terms. If we discover that information has been collected from a minor without proper consent, we will delete it or seek approval from a parent or legal guardian.

When visitors leave comments on our site, we collect the data provided in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection. We also collect any information voluntarily shared with us.

How We Use Personal Information

Your personal information will only be processed for legitimate purposes, including:

• Delivering and improving our services.
• Responding to inquiries and customer support requests.
• Sending updates, newsletters, or promotional material (with consent).
• Ensuring compliance with legal and regulatory requirements under POPIA.

We strictly adhere to POPIA’s conditions for lawful processing, including accountability, processing limitation, and security safeguards.

Data Sharing and Security

We do not sell or rent personal information. Data may only be shared with trusted third parties or service providers who comply with POPIA and assist us in delivering services.

To protect your information, we employ industry-standard safeguards such as encryption, secure servers, and access controls. These measures are designed to prevent unauthorised access, loss, or misuse of personal data.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or business practices. Any updates will be published on this page with the effective date clearly indicated.

POPIA Disclaimer & Consent Notice

By engaging with Behind the Desk, you acknowledge and consent to the collection, processing, and use of your personal information as outlined in this disclaimer.

• Your information will be collected and processed in accordance with the Protection of Personal Information Act (POPIA).
• The purpose of collecting your information is to enable us to provide services, improve communication, and ensure compliance with applicable legal and regulatory requirements.
• Your information will be stored securely and will not be shared with unauthorised third parties.
• You have the right to access, correct, or request deletion of your personal information at any time, as provided under POPIA.
• By continuing to engage with Behind the Desk, you provide your consent to the processing of your information as described above.

If you do not consent, please refrain from providing personal information or engaging further with our services.

Cookie Policy

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to the site owner.

Types of Cookies We Use

• Essential Cookies — Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies — Help us understand how visitors interact with our website so we can improve it.
• Functional Cookies — Allow the website to remember your preferences and provide enhanced features.
• Marketing Cookies — Used to track visitors across websites to display relevant advertisements.

Managing Your Cookie Preferences

You can control and manage cookies in your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. To opt out of analytics tracking, you may also install the relevant browser opt-out tools provided by your analytics provider.

Your Consent

By using our website, you accept our use of cookies as described in this policy. If you do not agree, you may adjust your browser settings to refuse cookies or discontinue use of the site.

For any queries regarding our Cookie Policy or POPIA compliance, please contact us.